Frequently Asked Questions

Q. How am I charged for water service?

A. TRSUD reads customer meters monthly on or about the 15th of each month. Bills are then mailed to customers within approximately five working days. Note: Payment is due by the 10th of the following month. For more information, please see the water page.

Q. How am I charged for sanitary sewer service?

A. Sewer bills are based on the water usage during the months of December, January, and February. Note: Sewer bills are included on water bills. For more information, please see the sewer page.

Q. How can I get new water service or new sewer service?

A. You can by completing and submitting the following application: Service Application. Notes: New customers are urged to contact TRSUD regarding the availability of water or sewer service prior to completing the purchase of property. If you're a developer who wishes to apply for multiple connections, please This email address is being protected from spambots. You need JavaScript enabled to view it.. The availability of water and sewer service is contingent upon the availability of adequately sized water mains and associated facilities in the area of the potential service. Where adequately sized water mains and associated facilities are not available, water service may still be possible, but at an additional cost for extending mains to the location of the requested service. Please contact the TRSUD office for more information.

Q.  What can I do if my pressure seems too high?

A. Due to the location of Pump Station #5 and the hydraulics involved, the water must be moved under high pressures to deliver the water to the other pump stations and their associated distribution systems. These pressures can present problems within our customers' private plumbing. We strongly recommend that if you are concerned with high pressures, contact your local plumber to check your pressure, or you can do so yourself by purchasing a pressure gauge that can be attached to any outside water faucet.  You can have a pressure regulator installed on your service line by your plumber if you feel it is necessary.